Acronis Backup & Recovery 11: Sending E-mail Notification Fails with 0x014F0020+0x014F0013
Event Codes:
0x014F0020+0x014F0013
Make sure that you provided correct user name and password
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My Support Requests: Adding a File to Your Comment
You can attach a file to your comment. The file size should be no more than 5 MB
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Acronis Backup & Recovery 11: Backup Fails with "Failed to read the snapshot" and 0x0010C45A+0x0000FFF0
Event Codes:
0x0010C45A+0x0000FFF0
Activate Acronis VSS provider or turn off VSS entirely
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Acronis Backup & Recovery 11 Supports Citrix XenServer 6.0
Citrix XenServer 6.0 is supported starting from Build 17318
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Acronis Backup & Recovery 11: ESX 5 Is Unbootable after Restore from Acronis Bootable Media
This is a known issue
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Acronis Backup & Recovery 11: Bootable Media: Restoring Disk Backup into Original Location on ESX(i) 4.0 and 4.1 Fails with "Failed to copy disks"
As a workaround, restore volumes
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Acronis vmProtect: Using Virtual Appliance instead of Windows Agent
The recommendation is to use Virtual Appliance instead of Windows Agent
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Acronis Backup and Security 2010: Update Fails with "Acronis Internet Security Suite license has expired"
The issue has been fixed
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Acronis Backup & Recovery Online: Renewing Online Backup Subscription
This article applies to:
Acronis Backup & Recovery Online
Introduction
Acronis Backup & Recovery Online is a subscription-based service. You need to renew your subscription before it expires to make sure that your important data is continuously backed up and you are able to access the online backup copy in case of a disaster.
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Live Chat: Saving Chat Transcript
Click "Save"
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Acronis True Image Home 2012: Installation Fails with 0x00620002+0x0000FFF0+0x80070641
Event Codes:
0x00620002+0x0000FFF0+0x80070641
This is an issue with the Windows installer
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Acronis Backup and Security 2010: Message "License has expired. Your system is no longer protected"
Upgrade to Acronis Backup and Security 2011 or contact Acronis Customer Central
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Acronis Backup & Recovery 11: Include Domain when Specifying Credentials for RHEV Manager
Event Codes:
0x01350016+0x0072002D+0x005300D8+0x005300DB
When connecting to RHEV Manager, make sure you include domain in the user name
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Acronis Disk Director 11 Advanced: Installation Fails on Read-Only Domain Controller
As a workaround, use an existing user that is part of the "Backup operators" group
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Acronis True Image Home 2012: Installation of an Upgrade
Make sure you have both Acronis True Image Home 2012 Upgrade serial number and a serial number from a previous version of Acronis True Image Home
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Acronis True Image Home 2012: Memory Cards Are Not Detected After Installation
Insert the card before booting the operating system
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Acronis True Image Home 2012: Replacing Serial Number
How to replace serial number
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Live Chat Requires Adobe Flash Player 11 to Operate
Live chat requires Adobe Flash Player 11 to operate
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Acronis Snap Deploy 4: Deployment Fails if the OS Deploy Server Is on a Machine with Multiple NICs
As a workaround, disable one of the NICs in Device Manager
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Acronis True Image Home 2012 Errors Out with 0x00040007
The specified file cannot be found
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Acronis True Image Home 2012 Errors Out with "Failed to open data stream" on Consolidation
Event Codes:
0x000B03E9+0x01E50006+0x00040011+0x0000FFF0+0x80070002
An entry for this backup is corrupt on the database
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Acronis True Image Home 2012 Errors Out with "Access to the file is denied" When Backing Up to a Network Share
Event Codes:
0x00040014+0x0000FFF0+0x800704C3
Event Codes:
0x0064000D+0x00040014+0x0000FFF0+0x800704C3
To fix the issue, update to the latest build
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Acronis Backup & Recovery 11: Adding Machine to Management Server Fails with "Failed to migrate data to license server"
Event Codes:
0x01350016+0x01780001+0x01780001+0x01780001+0x01470013+0x01470012+0x00CA000C
Event Codes:
0x01470013+0x01470012+0x00CA000D
License server is not accessible or the license is already in use
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Acronis Backup & Recovery 11: Removing Obsolete Alerts from Acronis Management Server
You can remove alerts using a special script
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Acronis Backup & Recovery 11: 3ware Controller Throws Error in System Event Log
Install a new version of SnapAPI drivers with a fix
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Acronis True Image Home 2012 Errors Out on an Attempt to Delete a Backup from an Unplugged Drive
Event Codes:
0x006400D1+0x00AC0041+0x00AC0040+0x01AF0006+0x01AF0005+0x00040007+0x0000FFF0+0x8007000F
Use the "Remove from the list" option
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Acronis True Image Home 2012 Errors Out with 0x00640231+0x0090000D+0x00900014+0x00040011
Event Codes:
0x00640231+0x0090000D+0x00900014+0x00040011
The backup script cannot be found. Restart the product and delete the backup manually, if needed
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Acronis True Image Home 2012 Errors Out with "Failed to open item" if the Backup is on External Device
Event Codes:
0x006400D0+0x00640907+0x00AC0041+0x00AC0040+0x01AF0006+0x01AF0005+0x00040007+0x0000FFF0+0x8007000F
Event Codes:
0x006400D0+0x00640905+0x00AC0041+0x00AC0040+0x01AF0006+0x01AF0005+0x00040007+0x0000FFF0+0x8007000F
Event Codes:
0x006400D0+0x00640906+0x00AC0041+0x00AC0040+0x01AF0006+0x01AF0005+0x00040007+0x0000FFF0+0x8007000F
Plug in the external device that has the backup or remove the backup from the list
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Acronis Backup & Recovery 11: Local Connection Fails with 0x00AD0003+0x00030002
Event Codes:
0x00AD0003+0x00030002
Acronis Managed Machine Service is not started
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Acronis True Image Home 2012 Errors Out with "Failed to open archive" When Trying to Edit Backup Settings
Event Codes:
0x006400D0+0x00640907+0x01E50005+0x000B007F+0x000B041D+0x00040011+0x0000FFF0+0x80070002
Event Codes:
0x006400D0+0x00640905+0x01E50005+0x000B007F+0x000B041D+0x00040011+0x0000FFF0+0x80070002
The backup on the network share has been moved or deleted. Use the "Remove the list" option to delete the backup and recreate it
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Acronis Backup & Recovery 11 Errors Out with "Failed to get list of registered packages"
Event Codes:
0x01140007+0x0045005B+0x0045000C+0x00BE0081
Install "Components for Remote Installation"
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Acronis Backup & Recovery 11: Backup Plan Creation Fails with 0x0135000F
As a workaround, restart the Acronis Management Server Service
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Acronis Backup & Recovery 11: Connection to Remote Component Fails with "Failed to establish connection"
Event Codes:
0x00AD0003+0x00030431
Make sure that the required component is installed
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Acronis Backup & Recovery 11: Installation Error 0x00624E29+0x007F81FB
Event Codes:
0x00624E29+0x007F81FB
Create a new user account manually and specify it as Acronis Management Server Service user during installation
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Acronis Backup & Recovery 11: Sending E-mail Notification Fails with 0x014F0020+0x014F0016
Event Codes:
0x014F0020+0x014F0016
Authentication error on SMTP server
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Acronis Backup & Recovery 11: Sending E-mail Notification Fails with 0x014F0020+0x014F0015
Event Codes:
0x014F0020+0x014F0015
Use SMTP server that supports the "DATA" command
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Acronis True Image Home 2012 Errors Out with "Failed to run now: task is already running"
Event Codes:
0x006400C8+0x0064023B+0x00900012+0x0009005C
As a workaround, restart the product to see the task progress
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Acronis True Image Home 2012 Errors Out with "An error has occurred during downloading"
Event Codes:
0x01410002+0x00040014+0x0000FFF0+0x80070020
Restart the program or create the temporary folder manually
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Acronis True Image Home 2012: Installation Fails with 0x00620002+0x00620017
Event Codes:
0x00620002+0x00620017
Uninstall the product and reattempt installation
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Acronis True Image Home 2012 Errors Out with "Failed to open archive" When Trying to Delete a Backup
Event Codes:
0x006400D1+0x01E50005+0x000B007F+0x000B041D+0x00040011+0x0000FFF0+0x80070002
The backup on the network share has been moved or is corrupt. Use the "Remove the list" option to delete the backup
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Acronis True Image Home 2012: Nonstop Backup Fails with "An error occurred during opening Acronis Nonstop Backup session"
Event Codes:
0x00640324+0x00640903+0x00E4002D+0x00E40021+0x0000FFF0+0x800706BA
Event Codes:
0x00640064+0x00640903+0x00E4002D+0x00E40021+0x0000FFF0+0x800706BA
Event Codes:
0x0064028F+0x00E40021+0x0000FFF0+0x800706BA
Make sure that Nonstop Backup service is started
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Acronis True Image Home 2012 Errors Out with "Failed to open item"
Event Codes:
0x00640322+0x00640902+0x00AC0041+0x00AC0040+0x01AF0006+0x01AF0005+0x00040007+0x0000FFF0+0x80070057
Make sure the external device (e.g. USB disk) is plugged in and working
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Acronis Website: My Orders
You can view your orders and retrieve your serial numbers from your account at the Acronis website
Description
My Orders , available under My Account , is where you can view all your orders/purchases made at the Acronis online store:
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Acronis True Image Home 2012 Errors Out with "Access to the file is denied" When Browsing to a Network Share
To fix the issue, update to the latest build
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Acronis True Image Home 2012 Errors Out on an Attempt to Open Backup Location
Event Codes:
0x006400D7+0x00640241+0x00640010
Readd the backup and recreate the backup settings to fix the issue
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Acronis True Image Home 2012 Shows "Operation has completed with errors" in Log
This is a generic message. Please look at the lines, which immediately precede it in the log
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Acronis True Image Home 2012 Errors Out with "Failed to add the backup to the backup list"
Event Codes:
0x01010005+0x01010005+0x000B007F+0x000B041D+0x00040011+0x0000FFF0+0x80070002
Select the last volume of the backup
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Acronis True Image Home 2012 Errors Out with "Failed to deploy task"
Support 
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